Complaints
For when things don’t work so well
Feedback and complaints
At Anyfin, we always want to give you the best possible solution. That’s why we want you to let us know if any problems occur with our services.
There are several ways to get help directly from Anyfin. If you want general help and support, contact us through our chat or visit our FAQ. If you have questions regarding an offer or how we treat your personal information, contact hello@anyfin.com.
If you have a complaint, contact iwanttocomplain@anyfin.com and give the following information.
- A detailed description of the situation
- When it happened.
- The reason for your complaint.
We will try to answer within a day and always do our best to find a solution to your problem as soon as possible.
Other places to turn to
If you are not satisfied with the answers you get from us you can always turn to The National Board for Consumer Disputes (ARN), telephone 08-508 860 00, mail: arn@arn.se, Box 174, 101 23 Stockholm.
The Swedish Consumers Banking and Finance Bureau also offers free guidance. Telephone: 08-22 58 00. Another option is the general court of law.
The Swedish Consumer Agency and Sweden’s financial supervisory authority accepts complaints. However, neither of them processes individual cases but takes action only when a company has received several complaints.
Land
Borrowing costs money!
If you are unable to repay your debt on time, you risk receiving a payment remark. This can lead to difficulties in renting a home, signing contracts, and obtaining new loans. For support, contact the budget and debt counselling service in your municipality. Contact details are available at konsumentverket.se.
Anyfin AB, Drottninggatan 92, 111 36 Stockholm. Org. number: 559094-8005 © 2025 Anyfin AB is a consumer credit institution and is under the supervision of Finansinspektionen. All rights reserved.
Representative example
A refinancing loan of 35,000 SEK at a nominal interest rate of 15.17% (variable) with a repayment period of 54 months, with 54 installments of 898 SEK, results in an effective interest rate of 16.27%. The total amount to be repaid is 48,508 SEK. The maximum amount that can be refinanced with Anyfin is 500,000 SEK. The shortest repayment period is 1 month and the longest is 180 months, depending on the current loan term. The nominal interest rate can be as low as 6.48% and as high as 23.00%. The effective interest rate can range from a minimum of 6.68% to a maximum of 25.59%.