Complaints

For when things don’t work so well

Feedback and complaints

At Anyfin, we always want to give you the best possible solution. That’s why we want you to let us know if any problems occur with our services.

There are several ways to get help directly from Anyfin. If you want general help and support, contact us through our chat or visit our FAQ. If you have questions regarding an offer or how we treat your personal information, contact hello@anyfin.com.

If you have a complaint, contact iwanttocomplain@anyfin.com and give the following information.

  • A detailed description of the situation
  • When it happened.
  • The reason for your complaint.

We will try to answer within a day and always do our best to find a solution to your problem as soon as possible.

Other places to turn to

If you are not satisfied with the answers you get from us you can always turn to The National Board for Consumer Disputes (ARN), telephone 08-508 860 00, mail: arn@arn.se, Box 174, 101 23 Stockholm.

The Swedish Consumers Banking and Finance Bureau also offers free guidance. Telephone: 08-22 58 00. Another option is the general court of law.

The Swedish Consumer Agency and Sweden’s financial supervisory authority accepts complaints. However, neither of them processes individual cases but takes action only when a company has received several complaints.

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Anyfin AB, Drottninggatan 92, 111 36 Stockholm. Org. number: 559094-8005 © 2021 Anyfin AB is a consumer credit institution and is under the supervision of Finansinspektionen. All rights reserved.

Representative example

For example, refinancing a loan of SEK 10,000 at a variable interest rate of 8.86% with a 12-month repayment period and 12 installments, with SEK 0 in administrative fees, gives an effective interest rate of 9.23%. The monthly cost will then be SEK 874 and the total amount to repay is SEK 10,486. Anyfin always offers individual interest rates.