Complaints

For when things don’t work so well

Feedback and complaints

At Anyfin, we always want to give you the best possible solution. That’s why we want you to let us know if any problems occur with our services.

There are several ways to get help directly from Anyfin. If you want general help and support, contact us through our chat or visit our FAQ. If you have questions regarding an offer or how we treat your personal information, contact hello@anyfin.com.

If you have a complaint, contact iwanttocomplain@anyfin.com and give the following information.

  • A detailed description of the situation
  • When it happened.
  • The reason for your complaint.

We will try to answer within a day and always do our best to find a solution to your problem as soon as possible.

Other places to turn to

If you are not satisfied with the answers you get from us you can always turn to The National Board for Consumer Disputes (ARN), telephone 08-508 860 00, mail: arn@arn.se, Box 174, 101 23 Stockholm.

The Swedish Consumers Banking and Finance Bureau also offers free guidance. Telephone: 08-22 58 00. Another option is the general court of law.

The Swedish Consumer Agency and Sweden’s financial supervisory authority accepts complaints. However, neither of them processes individual cases but takes action only when a company has received several complaints.

Land

Sweden (English)

Anyfin AB, Drottninggatan 92, 111 36 Stockholm. Org. number: 559094-8005 © 2022 Anyfin AB is a consumer credit institution and is under the supervision of Finansinspektionen. All rights reserved.

Representative example

If a loan of SEK 13,000 is transferred to Anyfin, the savings will be SEK 1,652. The variable interest rate falls from 18.88% to 9.88%, and the administrative fee falls from SEK 19 to SEK 0. The new monthly cost will then be SEK 599 with a 24-month repayment period; consequently, the new effective interest rate is 10.34% and the total amount paid is SEK 14,380. Anyfin makes offers exclusively in situations where Anyfin can lower an individual’s interest rate. Anyfin will never increase an individual’s total costs by extending their repayment period.

The maximum amount that can be refinanced with Anyfin is SEK 300,000. The term can be a minimum of 1 month and a maximum of 120 months, depending on the current term. The nominal interest rate can vary from minimum 3.95% and maximum 19.90%. The effective interest rate can be minimum 4.02% and maximum 22.01%.