Complaints
For when things don’t work so well
Feedback and complaints
At Anyfin, we always want to give you the best possible solution. That’s why we want you to let us know if any problems occur with our services.
There are several ways to get help directly from Anyfin. If you want general help and support, contact us through our chat or visit our FAQ. If you have questions regarding an offer or how we treat your personal information, contact hello@anyfin.com.
If you have a complaint, contact iwanttocomplain@anyfin.com and give the following information.
- A detailed description of the situation
- When it happened.
- The reason for your complaint.
We will try to answer within a day and always do our best to find a solution to your problem as soon as possible.
Other places to turn to
If you are not satisfied with the answers you get from us you can always turn to The National Board for Consumer Disputes (ARN), telephone 08-508 860 00, mail: arn@arn.se, Box 174, 101 23 Stockholm.
The Swedish Consumers Banking and Finance Bureau also offers free guidance. Telephone: 08-22 58 00. Another option is the general court of law.
The Swedish Consumer Agency and Sweden’s financial supervisory authority accepts complaints. However, neither of them processes individual cases but takes action only when a company has received several complaints.
Land
Anyfin AB, Drottninggatan 92, 111 36 Stockholm. Org. number: 559094-8005 © 2024 Anyfin AB is a consumer credit institution and is under the supervision of Finansinspektionen. All rights reserved.
Representative example
A refinancing loan of 5,000 SEK at 17.40 % nominal interest rate with a repayment period of 18 months, with 18 installments of 318 SEK, results in a total effective interest rate of 18.86 %. The total repayment amount will be 5,717 SEK.
The maximum amount that can be refinanced with Anyfin is 300,000 SEK. The loan term can be as short as 1 month and as long as 120 months, depending on the current term. The nominal interest rate can range from a minimum of 7.95 % to a maximum of 19.90 %. The effective interest rate can range from a minimum of 8.25 % to a maximum of 21.28 %.